1. INTRODUCTION

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SKMEK Global Pte Ltd (“SKMEK”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, protect and otherwise process personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable laws and regulations.

This Privacy Policy applies to personal data collected through our website at skmekglobal.com, as well as through our business dealings, enquiries, quotations, correspondence and other interactions with customers, prospective customers, suppliers, business partners and other individuals.

By interacting with us, submitting information to us or using our website, you acknowledge that you have read and understood this Privacy Policy.

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2. Personal Data We May Collect

 

Depending on your interaction with us, we may collect personal data including, but not limited to:

• Name

• Job title and designation

• Company or organisation name

• Business address

• Email address

• Telephone or mobile number

• Information provided through website enquiry or contact forms

• Information contained in emails, correspondence and other communications with us

• Details relating to enquiries, quotations, orders, transactions or business relationships

• Billing, delivery and payment-related information, where applicable

• Technical information relating to your use of our website, such as IP address, browser type, device information and website usage information

• Any other information voluntarily provided to us

 

Where you provide personal data relating to another individual, you represent that you are authorised to provide such information to us where required by applicable law.

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3. How We Collect Personal Data

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We may collect personal data when you:

• Contact us by email, telephone, website enquiry form or other means

• Request information about our products or services

• Request or receive a quotation

• Purchase products or services from us

• Supply products or services to us

• Enter into a business relationship with us

• Attend meetings, exhibitions, trade events or other business activities involving us

• Visit or interact with our website

• Communicate with our employees or representatives

• Provide information to us through other legitimate business channels

 

We may also obtain information from publicly available sources, business directories, industry contacts, professional networking platforms and third parties where permitted by applicable law.

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4. Purposes for Collection, Use and Disclosure

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We may collect, use and disclose personal data for purposes including:

• Responding to enquiries and requests

• Preparing and providing quotations, proposals and product information

• Processing and fulfilling orders

• Arranging delivery, logistics and related services

• Providing technical, engineering, after-sales or customer support

• Managing customer, supplier and business partner relationships

• Communicating regarding products, services, projects and business opportunities

• Processing payments, invoices and other commercial transactions

• Maintaining business and transaction records

• Conducting internal administration, accounting, audit and operational activities

• Improving our website, products, services and customer experience

• Managing product warranties, claims, repairs or technical matters

• Complying with contractual, regulatory and legal requirements

• Protecting our legal rights and legitimate business interests

• Preventing or investigating fraud, misuse, security incidents or unlawful activities

• Carrying out other purposes reasonably related to the above

 

Where required by applicable law, we will obtain the appropriate consent before collecting, using or disclosing personal data for a particular purpose.

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5. Disclosure of Personal Data

 

We do not sell personal data. Where necessary for legitimate business purposes, we may disclose personal data to third parties such as:

• Manufacturers and principals represented or supplied by us

• Suppliers and business partners

• Logistics providers, freight forwarders, couriers and transport companies

• Professional advisers, including accountants, auditors, insurers and legal advisers

• IT, website, cloud, communications and other service providers

• Banks, payment processors and financial institutions

• Government agencies, regulators, law enforcement authorities or other parties where required or permitted by law

• Other parties where disclosure is necessary to perform a contract, fulfil an order or provide requested products or services

We take reasonable steps to ensure that personal data disclosed to third-party service providers is handled appropriately and only for relevant purposes.

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6. Overseas Transfers of Personal Data

 

As SKMEK conducts business with manufacturers, suppliers, customers and service providers internationally, personal data may in certain circumstances be transferred to, stored in or processed outside Singapore.

Where personal data is transferred outside Singapore, we will take appropriate steps as required under applicable data protection laws to ensure that the transferred personal data receives a standard of protection comparable to that provided under the PDPA.

 

7. Protection and Security

 

We take reasonable administrative, physical and technical measures to safeguard personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of electronic transmission or storage is completely secure. While we endeavour to protect personal data using reasonable security measures, we cannot guarantee absolute security.

 

8. Retention of Personal Data

 

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or to satisfy applicable business, contractual, legal, accounting or regulatory requirements.

When personal data is no longer required for such purposes, we will take reasonable steps to cease retaining it or remove the means by which the data can be associated with particular individuals, where appropriate.

 

9. Accuracy of Personal Data

We endeavour to maintain personal data that is accurate and complete where it is likely to be used to make a decision affecting an individual or disclosed to another organisation.

You are encouraged to inform us if your personal data changes or if you believe that information held by us is inaccurate or incomplete.

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10. Access and Correction

 

Subject to the PDPA and applicable exceptions, you may request:

• Access to personal data about you that is in our possession or under our control; and/or

• Correction of inaccurate or incomplete personal data about you.
   

Requests should be submitted in writing to:

Email: enquiries@skmekglobal.com

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We may require information to verify your identity and process your request. We will respond to valid requests in accordance with applicable legal requirements.

 

11. Withdrawal of Consent

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Where we rely on your consent for the collection, use or disclosure of personal data, you may withdraw your consent by contacting us at:

enquiries@skmekglobal.com

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Please provide reasonable notice of your withdrawal.

Depending on the nature and scope of your withdrawal, we may no longer be able to provide certain products, services or perform certain transactions for you. We will inform you of the likely consequences of withdrawing consent where applicable.

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12. Cookies and Website Technologies

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Our website may use cookies and similar technologies to support website functionality, improve user experience and understand how visitors interact with the website.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on the configuration of our website and the services we use, cookies may collect information such as browser type, device information, IP address, pages visited and the duration or manner of website use. You may generally configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality or performance of the website.

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13. Third-Party Websites

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Our website may contain links to websites operated by manufacturers, suppliers, business partners or other third parties.SKMEK is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those websites before providing personal data to them.

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14. Business Contact Information

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Certain business contact information may be collected, used or disclosed in connection with an individual's business, employment or professional capacity.

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Such information may be treated differently under applicable data protection laws, including the PDPA.

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Nevertheless, SKMEK endeavours to handle business contact information responsibly and appropriately.

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15. Marketing Communications

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Where permitted by applicable law, we may use contact information to communicate with customers, prospective customers and business contacts regarding products, services or business opportunities that may be relevant to them.

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Where consent is required for a particular form of marketing communication, we will obtain such consent as required. You may request to stop receiving marketing communications from us by contacting enquiries@skmekglobal.com or using any unsubscribe mechanism provided in the relevant communication.

 

16. Changes to this Privacy Policy

 

We may amend this Privacy Policy from time to time to reflect changes in our business practices, website, technology, legal requirements or regulatory guidance.

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The latest version will be published on our website, with the “Last Updated” date revised accordingly.

You are encouraged to review this Privacy Policy periodically.

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17. Contact Us

If you have any questions, feedback or requests concerning this Privacy Policy or the way SKMEK handles personal data, please contact us at:

SKMEK Global Pte Ltd
Email: enquiries@skmekglobal.com
Website: skmekglobal.com

For personal data access, correction, withdrawal of consent or other data protection enquiries, please include sufficient information for us to identify and respond to your request.